Managed IT Services in Quebec City
A local, bilingual managed service provider (MSP) for small and medium businesses. Microsoft 365, security, device management and helpdesk support for one predictable monthly rate.
See What's Included99.9%
Uptime guarantee
<15min
Avg response time
500+
Devices managed
24/7
Monitoring & support
Managed IT for Quebec City Small and Medium Businesses
Mirage Informatique is a managed service provider (MSP) based in Quebec City. We act as the IT department for small and medium businesses across the region: one team that monitors your systems, keeps them secure, manages Microsoft 365 and helps your staff when they need it.
Our managed IT services are a good fit if:
- You have no in-house IT person, or one who needs backup to fill the gaps
- Your team works in Microsoft 365, or is ready to standardize on Microsoft 365 Business Premium
- Your staff work at the office, at home or on the road, and every device needs to be secured
- You want one predictable monthly rate instead of an invoice every time something breaks
- You want a provider you can talk to in French or in English
What Our Managed IT Services Include
24/7 Monitoring
Proactive monitoring of your entire infrastructure with real-time alerts and automatic remediation.
Full Management
Complete management of servers, networks, workstations, and cloud services under one roof.
Security Included
Endpoint protection, email security, MFA enforcement, and compliance management built in.
Helpdesk Support
Day-to-day help for your team, with an average response under 15 minutes for critical issues.
Included in your managed IT plan
- Microsoft 365 environment management
- Intune device management (policies, encryption, compliance)
- Endpoint protection and threat monitoring
- Patch management and system updates
- Helpdesk support (reasonable use)
- Vendor coordination and IT guidance
- Security baseline configuration (MFA, access policies, etc.)
Not included
- Microsoft 365 licenses not included
- Third-party software not included
- Projects and major migrations quoted separately
Prerequisite: All clients operate on Microsoft 365 Business Premium to ensure a consistent security baseline.
Every quote is based on your team size and needs, with one per-user monthly rate. See the full plan details or request a quote.
IT Automation & Priority Support
We monitor your infrastructure 24/7, alert you when a problem arises and fix it before it affects your business. Priority support keeps your environment accessible, up to date and protected against malware.
Strategy & Simplified Billing
We build an action plan for your business and meet with you regularly to keep your systems secure and current. Billing is one predictable monthly rate, with no surprise invoices.
Server & Network Management
Forget about losing connectivity. We handle all network tasks: establishing connections, managing infrastructure and making sure everything runs smoothly.
Cloud & Migration Services
From cloud adoption to full infrastructure migration, we plan and execute seamless transitions that minimize disruption and maximize performance.
How Onboarding Works
Moving to a new managed IT provider should not disrupt your week. Onboarding follows three steps and typically takes 1 to 2 weeks.
Free IT assessment
We review your current setup, security posture and pain points at no cost, so you know what needs attention before you commit.
Onboarding
We migrate, configure and secure your environment: Microsoft 365 security baseline, Intune device policies, endpoint protection and patching.
Ongoing management
We handle monitoring, updates, support and security, and meet with you regularly to plan what comes next.
Want a head start? Our free IT risk assessment takes 3 to 4 minutes and shows where your business stands.
How Support Requests Are Handled
Every request is prioritized by severity to keep disruption to a minimum. Most issues are resolved remotely; when hands-on help is needed, we come to your office in Quebec City.
Critical issues
Average response under 15 minutes when your business is stopped or at risk.
Everyday requests
Password resets, software issues and similar requests are typically handled within 2 to 4 hours.
After hours
Managed IT clients have 24/7 emergency support for critical issues.
Office hours: Monday to Friday, 9 a.m. to 8 p.m., and Saturday and Sunday, noon to 5 p.m.
Day-to-day helpdesk requests are included on a reasonable-use basis; large projects and training sessions are quoted separately. After each fix, we look for the root cause so the problem does not come back. Learn more about our IT support services.
Security and Microsoft 365, Managed Together
All our clients run on Microsoft 365 Business Premium. It gives every business the same security baseline and includes the tools we manage for you: Defender for Business, Intune and Conditional Access.
Need more protection or help with Quebec's Law 25? See our cybersecurity services. Still on Google Workspace or an older email server? We handle the move to Microsoft 365 as a separate project.
- Security baseline from day one: multi-factor authentication (MFA) and access policies
- Intune device management: policies, encryption and compliance
- Endpoint protection and threat monitoring on every managed device
- Patch management and system updates, handled for you
Why Choose a Local, Bilingual IT Provider
Based in Quebec City
Our office is at 686 Grande Allée East, and we provide on-site support across the greater Quebec City area.
French and English
Your team can ask for help in the language they are most comfortable with.
A team that knows you
You work with an assigned account manager and a consistent team that knows your environment.
No long-term lock-in
Month-to-month agreements. Add or remove users at the next billing cycle, without penalties.
Ready for stress-free IT?
Take our free IT assessment to see where you stand, or request a quote based on your team size.
Frequently Asked Questions
What do managed IT services include?
Our managed IT services cover Microsoft 365 environment management, Intune device management, endpoint protection and threat monitoring, patch management, helpdesk support (reasonable use), vendor coordination and IT guidance, and a security baseline with MFA and access policies, all for one predictable monthly rate.
What is a managed service provider (MSP)?
An MSP is an outside company that takes ongoing responsibility for your IT for a monthly fee. Instead of calling for help only when something breaks, you get continuous monitoring, maintenance, security and support.
How much do managed IT services cost?
We quote each client based on team size and needs: one predictable per-user monthly rate with no hidden fees. Microsoft 365 licences and major projects are billed separately. Visit our pricing page to see everything that's included.
What is not included?
Microsoft 365 licences and third-party software are not included. Projects and major migrations, such as office moves, server migrations or new site setups, are scoped and quoted separately so you know the cost up front.
Why is Microsoft 365 Business Premium required?
Business Premium includes Defender for Business, Intune and Conditional Access, which form the foundation of our managed security. Requiring it for every client ensures a consistent security baseline.
How long does onboarding take?
Typically 1 to 2 weeks. It starts with a free IT assessment, then we migrate, configure and secure your environment before moving to ongoing management.
How quickly do you respond to issues?
Our average response time is under 15 minutes for critical issues. Non-urgent requests are typically addressed within 2 to 4 hours. We prioritize based on severity to minimize business disruption.
Do I still need an in-house IT person?
In most cases, no. We act as your complete IT department. For larger organizations, we can work alongside your internal team to fill gaps.
Do you work with businesses outside Quebec City?
Yes. We provide remote IT services to clients across Canada. On-site support is available in the greater Quebec City area.